BarberPlanner – by Zelion
BarberPlanner – Support
BarberPlanner is the appointment book for barbers and salons: appointments, clients, services, barbers and reminders, all stored on your device. It works on iPhone and Android, with no sign-up.
Contact support
We answer by email. You can write in English or Italian.
Frequently asked questions
Do I need an Internet connection?
No. The agenda, clients, services, barbers and reminders also work offline. You only need the Internet to:
- download and update the app from the store;
- use WhatsApp;
- open the WhatsApp web link when the WhatsApp app is not installed.
Do I need to sign up?
No. BarberPlanner 1.0 has no accounts and no login: open the app and start using it. On first launch the agenda is empty: rename the main barber and add your services from Today › Shop.
Where is my data stored?
Only on the device where you use the app. It is not sent to any Zelion server or cloud and the developer cannot see it. Details are in the Privacy Policy.
Can I use more than one device?
You can install BarberPlanner on several devices, but each one will have separate data: version 1.0 does not synchronize appointments and clients between devices.
What happens if I change phone?
BarberPlanner has no backup, export or transfer feature of its own. Your data can reach the new phone only if the operating system includes it when restoring:
- on iPhone, with an iCloud or computer backup;
- on Android, with a Google backup or device-to-device transfer.
The result depends on the system settings and cannot be guaranteed. Before changing or resetting your phone, check that the system backup is on and up to date. If your data is not in a backup it cannot be recovered: the developer does not keep a copy.
How do notifications work?
BarberPlanner sends local reminders before scheduled appointments. To turn them on and choose the lead time (15, 30, 60 or 120 minutes), open the Today tab and tap Shop › Notifications. The first time, the system asks for permission to send notifications.
If you denied permission, you can turn it back on in your phone settings. Reminders are scheduled on the device and do not need the Internet. On some Android phones, battery saving may delay them by a few minutes.
How do I contact support?
Write to supporto@zelionapp.com. The tips below help us answer faster.
Reporting a problem
In your email, please include:
- device model and iOS or Android version;
- BarberPlanner version (shown in Today › Shop, at the bottom of the page);
- what you were doing, what you expected and what happened instead;
- a screenshot, if possible.
Please do not include your clients’ names, phone numbers or notes in the email or screenshots: they are not needed to look into the problem. If a screenshot shows them, cover them before sending.